Table of Contents

  1. How can DCC offer such low rates on my credit card processing?
  2. What qualifies my business for your low rates?
  3. What do I need to do to get set up?
  4. How does credit card processing work??
  5. I need to program my processing equipment. What do I do?
  6. I just received my new equipment or I have existing equipment that is not functioning. How can I test to see if it is broken?
  7. What is the application process like and show long does it take?
  8. When should I expect to receive funds from my credit card transactions?
  9. I have a question about my processing statement. How can I find out more information?
  10. Do you provide any marketing or selling strategies with your gift card program?
  11. Do you provide credit and debit card processing for Internet Businesses?

How can DCC offer such low rates on my credit card processing?

Because we are partnered with the nation’s leading credit card processor that offers specially selected deals and rates.

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What qualifies my business for your low rates?

Nothing. We like to offer the same opportunities to all business across the globe.

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What do I need to do to get set up?

Once you have set up your account with your sales agent and your equipment is up and running you will be ready to start accepting credit cards!

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How does credit card processing work?

First, the transaction must be authorized and then it must be settled. Once it is settled, the money is sent to your bank account for payment.

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I need to program my processing equipment. What do I do?

If you are a new merchant, contact your sales agent to place your order. If you are an existing merchant and have existing processing equipment, one our program installers will contact you within two business days, after your account has been approved to conduct the reprogram.

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I just received my new equipment or I have existing equipment that is not functioning. How can I test to see if it is broken?

DCC tests all equipment for merchants before installation, however if for some reason your newly purchased or existing equipment is not working, it is important to contact us or your processor for technical support and/or troubleshooting. We can be reached at 1-800-747-6273.

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What is the application process like and show long does it take?

It is a very short and seamless process. Once we have all of your information, you can obtain approval within a few hours.

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When should I expect to receive funds from my credit card transactions?

Within 48 to 72 hours.

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I have a question about my processing statement. How can I find out more information?

For assistance with your statement, it is best to contact a customer service representative. Our staff is comprised of helpful and knowledge experts who can answer any questions you may have. They can be contacted at 1-800-747-6273.

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Do you provide any marketing or selling strategies with your gift card program?

Yes. Our gift card program comes complete with marketing materials and a verbal display of techniques on how to succeed, which are relayed by our experienced sales staff.

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Do you provide credit and debit card processing for Internet Businesses?

Yes.

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Direct Connect of Virginia | 3901 Centerview Drive - Suite W | Chantilly, Virginia 20151
Voice: (703) 481-7000   Fax: (703) 467-2888
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